Privacy Policy

This privacy policy governs your use of the software application PainSense Pain Toolkit or PainSense Pain Management Plan (“App”) for mobile devices that was created by ADI Health. 

The Application:

The App provides a set of practical, easy to use self-management tools for people with persistent pain. The App is based on proven methods developed with the help of people living with persistent pain. There is a set of information resources that a user can browse without registration.

The App main functionality can be accessed either by a registration ‘token’ generated from a participating primary care provider (such as a GP or Pain Clinic) and enabling use of a secure link to the provider’s clinical system, or via an in-App purchase for stand-alone use with no link to a clinical system.

By design, data collected by the App is stored in an anonymised form, which prevents identification of individual users without prior knowledge of their NHS number (where a registration token is provided by an NHS care provider), email address (in the case of in-App purchase), and date of birth.


What information does the App obtain and how is it used?

User-Provided Information

The App obtains the information you provide when you download and either register in-App with a token supplied by a participating primary care provider, or if you elect to purchase full access. You will not be able to use some of the features offered by the App unless you register with your token or purchase full access.


If you register using a token, you provide (a) your token, NHS number, date of birth, password and other registration information; (b) any information you provide us when you contact us for help; and (c) information you enter into the App, such as answers to the self-assessment questionnaires.

In-App Purchase:

If you purchase in-App, you generally provide (a) transaction-related information (such as credit card details) when you make the purchase; (b) email address, date of birth, password and other registration information; (c) information you provide us when you contact us for help; and (d) information you enter into the App, such as answers to self-assessment questionnaires.

Information you enter during registration and use of the app is securely stored in a server controlled by ADI Health and located within the European Union. This enables you to synchronise apps running on multiple devices (e.g. your phone and your tablet), and enables you to recover your account information if you change or lose your phone.

Information you provide as part of the in-App purchase process (your credit card details, Google/Apple ID, etc.) is sent directly to Google or Apple (as appropriate), and is not made available to ADI Health.

Automatically-Collected Information

In addition, the App and our server may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile devices unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use, and information about the way you use the App.


Does the App collect location information for the device being used?

This App does not collect information about the location of your mobile device.


Do third parties see and/or have access to information obtained by the App?

We will share your personal information with third parties only in the ways that are described in this privacy statement.

If you have registered using a token, with your explicit consent (by pressing the “Send” button), data will be transmitted via a secure portal operated by our partner Inhealthcare Ltd, to the clinical system of your healthcare provider.

We may also disclose User-Provided and Automatically-Collected Information:

  • as required by law, such as to comply with a warrant, or similar legal process;
  • to our trusted service providers who work on our behalf, do not have an independent use of the information we disclose to them, and have agreed to adhere to the rules set forth in this privacy statement; and
  • if ADI Health is involved in a merger, acquisition, or sale, of all or a portion of its assets, in which case you will be notified via a prominent notice on our web site of any change in ownership, as well as any choices you may have regarding your information.


What are my opt-out rights?

You can stop all collection of information by the App by uninstalling the App using the device’s standard uninstall processes.


Data Retention Policy, Managing Your Information

We will retain User-Provided data for as long as you use the App, and for a minimum of 24 months thereafter. We will retain Automatically-Collected information for up to 24 months and thereafter may store it in aggregate. If you’d like us to delete your account and all your User-Provided data, please contact us at and we will respond within 28 days. Please note that deleting your account and all of your User-Provided data will mean that you will need to register a new account to use the App.



We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect information we process and maintain. For example, we only store data outside of the clinical systems of your healthcare provider in anonymised form, and limit access to this information to authorized employees and contractors who need to know that information in order to operate, develop or improve our Application. Please be aware that, although we endeavour to provide appropriate security for the information we process and maintain, no security system can prevent all potential security breaches.



This Privacy Policy may be updated from time to time for any reason. We will notify you of any changes to our Privacy Policy by posting the new Privacy Policy on our website and on the Google and Apple app stores. You are advised to consult this Privacy Policy regularly for any changes, as continued use is deemed approval of all changes.


Your Consent

By using the Application, you are consenting to our processing of your information as set forth in this Privacy Policy now and as amended by us. “Processing” means using or touching information in any way, including, but not limited to, collecting, storing, deleting, using, combining and disclosing information. All of these activities will take place in the European Union.


Contact us

If you have any questions regarding privacy while using the App, or have questions about our practices, please contact us via email at

ADI Health is a trading name of Advanced Digital Innovation (UK) Ltd, UK company registration no. 8181398.